We have simplified cancellation process as well. Moreover, we facilitate checking your refund amount before you decide to go ahead with the cancellation. Here’s how:
· Log in to your Kotak Rewards account if you aren’t already signed in.
· Once you have signed in, please go to ‘My Transactions’ section to see your transactions listed there. Pick the one you want to cancel and click on the Cancel action associated with it. Don’t worry this does not cancel you’re booking.
· There will be a pop-up with all the details of your travel itinerary. Once you are convinced of your selection, click “Cancel Ticket”. There is a possibility that the refund amount will be unknown at this stage.
That’s it - you’re done!! We will process your refund within 24 hours. Depending on your mode of payment, this may take between 3 to 14 working days to show up on your account statement.