Kotak Rewards Program:
Kotak Points :
Kotak Rewards Account :
Kotak Rewards Relationship :
Kotak Rewards members will benefit from special offers, promotions and privileges which may be provided by Kotak Bank and their partners from time to time.
Kotak Rewards points are non-transferable, not assignable and cannot be pledged.
Kotak Bank reserves the right to withdraw/ discontinue the Kotak Points Rewards Program and revoke any accrued Points.
Kotak Rewards Program for member is automatically terminated upon death or bankruptcy of the Member and upon membership termination, all Points accrued in the Kotak Rewards Account (as defined below) shall expire immediately and the membership gets closed.
Kotak Bank shall determine, from time to time, at its sole discretion, which Kotak Bank Card/Bank transactions are eligible for inclusion/exclusion in the Kotak Rewards Program and how many Kotak Reward Points to be earned and on what basis.
Kotak Bank shall determine from time to time the number of Kotak Reward Points required for redemption of any reward. A member must be in good standing, having earned a minimum number of Kotak Reward Points (currently 300 Points) to be eligible for redemption.
In case of a reversal of any eligible transaction, Kotak Reward Points credited to the Kotak Rewards Account as a result of such eligible transaction will be deducted from the accrued Kotak Reward Points balance.
Kotak Reward Points may be earned only as per the terms determined by Kotak Bank. More specifically, during a promotion, special offer, cash-back or black-out period, Kotak Bank may decide to disallow the earning of Kotak Reward Points on already discounted transactions.
Purchases on Add-on Cards will accrue Kotak Reward Points which will be credited to the primary Kotak Rewards Relationship holder’s account. Only the primary account holder can redeem Points.
Points are earned for each eligible transaction subject to the Kotak Reward Points earning criteria and no Kotak Reward Points shall be awarded retroactively.
Points are calculated by rounding down Kotak Reward Points accumulated on each transaction to the nearest integer.
In case of a change to the status of the Kotak Rewards Relationship (such as an upgrade or downgrade thereof), the Kotak Reward Points calculation may be adjusted according to the revised status of the Kotak Rewards Relationship.
Kotak Reward Points are valid for a period of two (2) years, starting from the day of the month on which the Kotak Reward Points are earned. For example, if a member has earned Kotak Reward Points on 10th January 2013, the Kotak Reward Points shall be valid for redemption till 10th January 2015. Unless used prior to the expiration date, the Kotak Reward Points shall expire on such date.
Upon expiration, unused Kotak Reward Points will be removed from the Kotak Rewards Account as of the expiration date and cannot be re-credited. It is the Kotak Rewards Account holder's responsibility to be aware of both the number of Kotak Reward Points in his account and their expiration date.
Redemption of Kotak Reward Points is subject to:
Kotak Bank approval and terms & conditions as relevant to the reward.
Availability of the reward at the time of redemption request.
Restrictions imposed by any supplier or issuer of the reward.
Additional terms & conditions for each reward shall be set forth at the time of redemption by the respective merchant.
The Kotak Reward Points accrued can only be redeemed by the primary relationship-holder, and not by an additional account holder.
Redeemed rewards are not exchangeable for other rewards or refundable, replaceable or transferable for cash or credit under any circumstances, nor can these be re-converted back to Kotak Reward Points. Once exchanged for another partner loyalty program, if any, Kotak Reward Points cannot be transferred back.
Kotak Bank makes no warranties or representations either expressed or implied, with regard to the type, quality or fitness of the products or services provided by any third party while availing the Kotak Rewards Program offer. Products will be accompanied by warranty information wherever applicable from the manufacturer and claims must be directed to the manufacturers/merchants/service providers directly.
Kotak Bank does not accept responsibility for the quality of goods or services provided by the merchant establishments participating in the Kotak Rewards Program. All disputes in this regard shall be taken up directly by the member with the participating establishment
Any additional costs incurred in connection with redemption of any reward shall be the sole responsibility of the member.
Kotak Bank may suspend redemption of points where the Kotak Bank Credit Card account is not in good standing (overdue or in collection).
The delivery of products/services will be as per the timelines mentioned during the redemption process.
A customer can transfer Reward points to his/her another card when it is upgraded or re-issued. The points transferred to new card will be according to point rate of new card.
Rewards Portal (kotakrewards.com) is an online platform hosted and maintained by Easyrewardz Software Services Pvt. Ltd. for the benefit of Kotak Bank customers.
The products/services are being offered solely by the merchants and Kotak Bank is not selling/rendering any of these products/services.
Kotak Bank is not undertaking the business of on-line retail trading or shopping, it is merely facilitating the redemption of Kotak Points and payment through Kotak Bank debit and credit cards on the Rewards Portal.
Kotak Bank is neither guaranteeing nor giving any warranty nor making any representation with respect to the offers made by merchants on the Rewards Portal.
Kotak Bank is neither endorsing the merchants or any product/service nor is it responsible for sale/quality/features of the products/ services under the offer.
If you choose to purchase a product/service, Kotak Bank will neither be a party to nor in any manner concerned with such purchase nor be liable or responsible for any act or omission of the merchant.
Customer should have minimum point balance of 300 Kotak Points for redemption on Rewards Portal.
Customers can redeem products/ services offered by participating merchants with points and cash. Cash amount can be paid with Kotak Bank Credit & Debit cards only.
This facility is solely brought to you by the participating merchants and Kotak Bank holds no warranty and is not representative of the delivery, services, suitability, availability or quality, either of the facility or the products/ services availed by you from the participating merchants by the means of this facility.
Payment of fees/service charges/all other amounts due from a Kotak Bank Credit/Debit Card Customer to Kotak Bank from usage of the Kotak Bank Credit/Debit Card on using this facility and/or otherwise will be governed by the detailed Kotak Bank Credit and Debit Card terms & conditions.
This facility is subject to applicable law and regulations and would be modified / discontinued based on the prevailing law / regulation at any point of time and neither party shall be under any liability or obligation or continue implementation of the said facility till such time the terms are modified by the Parties as per the prevailing/ amended law at that point of time. In the event, that the facility cannot be continued without total compliance of the prevailing law at any point of time, this facility shall be deemed to be terminated forthwith from the date when the amended law restricting / prohibiting the facility comes into force.
These Terms and Conditions shall be governed by the laws of India and the parties to submit to the exclusive jurisdiction of courts of Mumbai.
All other terms & conditions of Kotak Bank, Kotak Rewards & related products apply. These Terms and Conditions of use and any additional terms posted on Kotak Rewards, together constitute the entire agreement between Kotak Bank and the customer with respect to the use of ‘Online Rewards’ platform on Kotak Rewards website.
This site is only for your personal use. All materials provided on this website, including but not limited to all text, logos, designs, service marks, trademarks, graphics, images, sounds, information, software, documents, downloads of any kind, products and services and the selection, arrangement and display thereof, are the copyrighted works of Kotak Bank and the participating merchants.
You shall not distribute exchange, modify, sell or transmit anything you copy from this website for any business, commercial or public purpose. Any unauthorized use of the content may violate copyright laws, trademark laws, the laws of privacy and publicity and civil and criminal statutes.
Kotak Bank may add to, modify or remove any part of these Terms and Conditions of Use at any time as they may deem fit.
Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted.
By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes.
Kotak Bank shall not be responsible for any change, discontinuation, suspension or any other content posted on this site, including features and specifications of products or services described or depicted on the website, temporarily or permanently, at any time, without notice by the Merchant.
Kotak Bank and the participating merchants reserve the right to undertake all necessary steps to ensure that the security, safety and integrity of company's systems as well as its clients’ and users’ interests are and remain, well-protected.
Towards this end, Kotak Bank and the participating merchants may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
Fraud and/or abuse relating to earning and redemption of Kotak Reward Points in the Program shall result in forfeiture of the Kotak Reward Points as well as termination and cancellation of the Kotak Reward points.
Information supplied by a member on redemption of rewards may be used by Kotak Bank for administrative and/or marketing purposes.
All communication and information on promotional offers related to Kotak Rewards will be sent on the email ID and mobile number registered on the Kotak Rewards website only.
By giving us your email ID and mobile number, the member provides Kotak Bank the permission to send communication and promotional offers related to the Kotak Rewards Program on the registered email ID and mobile number. Please note: The Kotak Rewards registered email ID and mobile number will not be updated in Kotak Bank’s records.
Any taxes or other liabilities or charges payable to the Government or any other authority/ body or any other participating merchant establishment which may arise or accrue to a member on redemption of Kotak Reward Points as aforesaid or otherwise shall be to the sole account of the member.
Kotak Bank is only facilitating the redemption of Kotak Points and payment through Kotak Bank debit and credit cards on the Rewards Portal. Kotak Rewards Program acts is acting in good faith in response to any oral or electronic instruction or inquiry by the member in respect of any matter in relation to this Program/Offer and the fulfilment of any reward, the member shall not be entitled to claim or allege any loss, damage, liability, expense, etc. attributable, directly or indirectly, to any such good faith action of Kotak Bank and the member shall indemnify and hold Kotak Bank fully harmless in respect thereof.
All queries in relation to the Kotak Points Rewards Program should be addressed to 1860 266 266 or to service.bank@Kotak.com
One of the conditions on which Kotak Rewards has agreed to allow the member to participate in the Program is that he/she confirms and accepts the Terms & Conditions as herein contained.
Kotak Rewards makes no representation and provides no warranty whatsoever, expressed or implied and undertakes and assumes no liability whatsoever, in respect of the quality or merchantability of any reward or the suitability or fitness thereof for any use or purpose. All Kotak Rewards shall be accepted by the Kotak Rewards Relationship holder at his/her own risk.
In the event of a breach by a Kotak Rewards Relationship holder of these Terms & Conditions or of any applicable provisions in any policy incorporated by reference herein, or in the event of failure on part of a Kotak Rewards Relationship holder to pay for any outstanding / dues within the prescribed time set by Kotak Bank or for any other reason whatsoever, Kotak Bank reserves the right, at its discretion, to:
Terminate and close the Kotak Rewards offer.
Refuse to award Kotak Reward Points
Withdraw Kotak Reward Points; and/or
Refuse to redeem Kotak Reward Points
Such suspension and disqualification of Kotak Reward Relationship-holder may result, at Kotak Banks discretion, in the forfeiture of all of the accrued KotakReward Points in the Relationship-holders account.