E-vouchers: E-vouchers once sent to your registered email id / SMS cannot be cancelled/ refunded. In case you do not receive the E-voucher on your registered email ID/mobile no.within 5 days of placing the request, please reach out to Kotakrewards customer Care Support- 1860 266 2666

Shop Orders: Once the Order is placed, it will be shipped in next 7 business days and will get delivered within 15 business days

Want to return the product after delivery?

In case you have received an incorrect or a damaged product, please contact us within 5 working days of receiving the product. We recommend you read the detailed terms. Click here to know them!!

The return process is as listed below:

• Returns are not applicable on MASK & Covid Related Products
• Please call Kotakrewards customer care at 1860 266 2666
• If the return reason is as per our return policy, customer care will share details for the order refund process via email or call.

If the return is processed, amount/points will be refunded to your Credit Card account